How Our Service Works

Our friendly callers will phone at an agreed time every day to check that the user is safe and well and that there are no issues or concerns within their home. We will provide all the necessary chit chat and social interaction that happens between two friends.

•  We call at an agreed time every day.

•  If the 1st call is unanswered we call back in 1 hour.   

• If the 2nd call is unanswered then we call back again in an  hour.

• If the 3rd call is also unanswered then we would immediately get in contact with the nominated person/carer/next of kin/Local Authority to let them know which should then prompt a visit to the user’s home.

Affordable Befriending Packages from Home to Home Calls

You can’t put a price on knowing your loved ones are safe and well. At Home to Home Calls we provide three affordable monthly packages  (Sapphire, Diamond and Diamond Plus) which offer varying services from as little as £1.20 per day.

Sapphire Package£10.50/week

-Daily Befriending and Welfare Check Calls (Mon-Fri)
-Regular updates and feedback
-Occasions e.g birthday cards/gifts
-Quarterly newsletter

Most Popular
Diamond Package£14.50/week

-Daily Befriending and Welfare Check Calls (Mon-Sun,Including Bank Holidays)
-Regular updates and feedback
-Occasions e.g birthday cards/gifts
-Quarterly newsletter
-Inbound phone number for additional befriending support
-Community engagement

Diamond Plus Package£20.50/week

All The Benefits Of Sapphire and Diamond with;

-Extended Call Time Once A Week

-Additional Befriender

-Increased Social Unit

-Cognitive Stimulation Therapy


What is Home to Home Calls?

Home to Home Calls is a daily phone call service to check the welfare of our users. We provide a friendly voice at the end of the phone which goes on to prevent loneliness and allow our users to remain independent in their own homes for as long as possible. Our service acts independently alongside other health services and our phone call alert system can be directed to a specific family member or nominated person of choice.

The user will receive a phone call per day (on average will last about 5-10 minutes) which will allow them to talk about whatever they choose in the comfort of their own home. Any daily reminders such as taking pills or attending appointments will also be discussed.

Could I choose the time of call that best suits my needs?

Yes, and we encourage you to choose your own regular time that best suits your needs.

Can anybody use the Home to Home Calls Service?

Yes. Our call plans are very flexible and can be adapted to suit varied needs.

What packages/prices do you offer?

We offer 3 packages. Sapphire, Diamond and Diamond Plus. Each package differs in price and level of service. For more information call us on 0121 514 0704, or alternatively you can fill in our enquiry form and we will get back to you as soon as possible.

I want to sign up for the Holiday Check Service only, how do I do that?

Easy, Just fill in the enquiry form and we can get the process started as soon as possible.

What is discussed within the calls?

Anything you want. The calls are daily so there tends to be great friendships and conversations between the caller and user.

Who are your callers?

Everyday people who understand the importance of the service we provider to our respondents. All of our callers are trained, vetted and DBS checked.

What happens if the recipient doesn’t answer the phone?

If the user fails to answer the phone we will continue to retry before we make an alert call to the nominated person/carer. Our phone call structure can be seen HERE

We also offer a one off Holiday Cover service which allows us to check in when you cannot.

Speak To Someone In Our Befriending Team

For enquiries about any of our packages and a free trial please fill in our enquiry form and a member of our befriending team will get back to you as soon as we can.

Alternatively, you can call 0800 316 8802
Email us at